Shipping
Orders are typically processed and shipped within 1 business day. There may be times when items are temporarily out-of-stock or on backorder. We will notify you of any delays.
Orders placed on holidays & weekends are processed the following business day. We are located in the United States and ship all orders from Portland, Oregon. Shipping time is dependent upon shipping method, size of package, & location. You will receive emails when your package has been shipped and throughout the shipping process.
Please note that we are not responsible for any delays in transit times. Transit times are provided by the carrier, and may vary by destination, especially during peak seasons.
Shipping time does not include the day order is placed or the time to process the order. Weekends are not considered transit days for any of the below shipping methods.
USPS First-Class Mail: Domestic deliveries arrive in 3-6 business days. This service is for packages weighing up to 16 oz.
USPS Priority Mail: Domestic deliveries arrive in 2-4 business days. This service is for packages weighing over 16 oz.
USPS Priority Express Mail: Domestic deliveries arrive in 1-2 business days
For standard shipping, we recommend ordering at least 10 business days before your event to allow for processing and shipping time.
We strive to get your purchases to you quickly. However, we do not guarantee exact shipping times.
If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier. Unless you have opted to ensure these packages,we cannot be responsible for any refunds on lost or stolen packages.Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
We ship worldwide & recommend at least 2 to 3 weeks for your order to arrive. Please note that we are NOT responsible for any additional fees charged by the postal service and customs upon arrival. Tracking information is limited for international shipments. We cannot be responsible for lost or stolen packages once we have sent items to the carrier.
RETURNS
It's important to us that you are happy with your order, but if the products you purchase don't work out, please reach out to us. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Sale items, custom products, & seasonal/holiday merchandise, may not be returned.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You'll also need to notify us first for approval. To start a return please contact us at hello@thepartiesthatpop.com Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded
If you received a promotional discount or free shipping on your order, that amount will be deducted from your return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.